Return and refund policies

At Amarantto Jewels, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, please review our return and refund terms below.

RETURN WINDOW

You have 45 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when it was delivered.

  • Be unused and unworn.

  • Include all original tags.

  • Be returned in its original packaging.

  • Be accompanied by the order number or proof of purchase.

HOW TO START A RETURN

To begin a return, please contact us at:
📩 info@amaranttojewels.com

Once your request is reviewed:

  1. You will receive an email confirming whether your return request has been approved.

  2. If approved, you will receive detailed return shipping instructions.

  3. Returns sent without prior authorization will not be accepted.

If you have any questions before returning an item, feel free to contact us at any time.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, notify us immediately at info@amaranttojewels.com, including clear photos of the product and packaging. We will evaluate the case and provide a replacement, store credit, or refund as appropriate.

NON-RETURNABLE ITEMS

For hygiene, safety, and customization reasons, the following items cannot be returned:

  • Earrings, piercings, or any opened jewelry accessories.

  • Custom or personalized items.

  • Gift cards.

  • Products marked as Final Sale or purchased during special clearance promotions.

If you are unsure whether your item qualifies for return, please contact us before placing your order.

EXCHANGES

We do not offer direct exchanges at this time.
If you would like a different size, style, or design, simply return your original item (if eligible) and place a new order once the return is approved.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery, without providing a reason.

Returned items must be:

  • Unused and in original condition.

  • With original tags and packaging.

  • Accompanied by valid proof of purchase.

This right applies in addition to our 45-day commercial return policy.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing time is up to 10 business days after approval.

Please note that your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📩 info@amaranttojewels.com